Return Policy

At EmbroiderySoftware‍.company.site, customer satisfaction is our top priority. Please read our return policy carefully before making a purchase.

📦 Digital Products

All products sold on EmbroiderySoftware‍ are digital downloads, including embroidery software, designs, and files.

As such, all sales are final. Once a file has been downloaded or accessed, we cannot offer refunds, returns, or exchanges.

✅ Refunds May Be Considered If:

• You purchased the same item more than once by mistake.
• There was a technical issue on our end that prevented you from accessing your purchase.

In these cases, please contact us within 7 days of purchase, and we’ll be happy to help.

🚫 No Refunds Will Be Given If:

• You changed your mind after purchase.
• You do not have the necessary software/hardware to use the product.
• You misunderstood the product description but downloaded the file.
• You are not satisfied with the design or functionality after download.

🔧 Support

If you experience issues with your file or software, please contact our support team. We’re happy to help resolve technical problems to ensure you get the most out of your purchase.

📬 Contact Us

For any return or refund requests, please email us at [embroiderysoftwares@gmail.com] with:

• Order number
• Product name
• Description of the issue